SERVICES

In today’s market, and more importantly today’s economy, you can no longer survive by doing what you did to succeed 5 years ago.  The breadth of services and timely customer service that we as a Rep organization must provide has gone well beyond just passing out literature and explaining the feature sets of our products to a dealer or distributor.

IP Telephone System - In our day-to-day customer contact, we believe that fast personal response is irreplaceable and a key to our success.  Therefore we utilize a Panasonic IP Phone System which allows us to manage all incoming traffic at any of our remote office locations and simply transfer accordingly. We are constantly focused on customer service; prompt handling of questions, problems, orders and literature requests etc..  Responsiveness and dependability are the cornerstones of our customer relations with a PERSONAL HUMAN VOICE responding to almost every call.  We offer 800# Phone/Fax service to customers throughout our territory and offer complete system design support, submittal assembly, troubleshooting along with order tracking and processing.

Salesforce allows our entire team to monitor and track sales activities of our accounts and principals in an accurate and timely manner. Salesforce allows us to track leads, projects, tasks, and technical service issues in a very efficient manner. We complement Salesforce with Outlook and RPMS software packages to assist us in the overall management of the company. This combination provides us with Sales statistics by customer, product line and territory, simplified forecasts and projections, Project quote management, management information reports along with e-mail lists by various sub-sets including product and market specific information.

Product Training is also critical in today’s business environment  and is has absolutely necessary for us to be able to professionally DEMONSTRATE and TRAIN our Customers and even their End-Users on the feature sets of our various product lines from both a hardware and software perspective.  Our role has become more “Hands-On” through the entire sales process, from calling on and demonstrating products to End-Users, to assisting A & E’s with designs and specifications to supporting our respective Integrators with final programming and on-site support during “System Turnover”!!

In addition to the above referenced services, we also embrace the various technologies available that are both an efficient and cost effective means to promote our products and services.  As such we send weekly E- Blasts about specific products and our system applications for those products. In addition, we conduct Webinars either independently or in conjunction with one or more of our Principals educating Integrators, End-Users, A & E’s etc. about specific products and technologies. 

We offer on-line access to our in-house demo systems and products.  We provide this tool not only to our Integrators, but also  A & E’s as a means to show real world applications for our products and exactly how web based monitoring and control can be accomplished.

Our ability to provide the above services in a very professional manner has allowed us to develop a very broad base of loyal Integrators, A & E’s, and End-Users who rely on Monfort Electronics Marketing to assist them with the successful deployment of Integrated System Solutions!